FAQ

1. Where do you ship to? We ship to all addresses in the United States, including Alaska and Hawaii. International shipping is not available yet.

2. What are the shipping options and costs? Our US delivery options:

  • Express Shipping: 3–6 business days — $20
  • Free Standard Shipping: 7–14 business days — $0 (free on orders meeting the minimum threshold)
  • Standard Shipping: 7–14 business days — $10 (if below free shipping threshold)

The exact free shipping threshold is shown clearly at checkout.

3. How long does delivery take?

  • Express: 3–6 business days
  • Standard / Free Standard: 7–14 business days

Business days exclude weekends and federal holidays. Tracking number is emailed once your order ships.

4. Do you offer free shipping? Yes! Free Standard Shipping (7–14 business days) is available on qualifying orders. The minimum spend appears automatically at checkout.

5. What is your return policy? We want you to love your pillow. Returns are accepted within 30 days of delivery. Items must be in original condition with all packaging. Customer is responsible for return shipping unless the item is defective. Full details on our Returns page.

6. How do I track my order? You’ll receive a tracking number and link via email after shipping. You can also check status in your AurexComfort account under “My Orders”.

7. What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shopify Pay.

8. Are your pillows suitable for side, back, and stomach sleepers? Yes! We offer different firmness levels and adjustable pillows to suit all sleeping positions. Please check the product description for recommended use.

9. Can I cancel or change my order? Please contact us as soon as possible via email (support@aurexcomfort.com) or live chat. We process orders quickly, so changes are only possible before shipping.

10. How can I contact you? We’re happy to help with any questions about our pillows!

  • Email: support@aurexcomfort.com
  • Live chat: Available on the website (bottom right) We usually reply within 24 hours, Monday–Friday.